Refund policy
At Shee-Fah, we take pride in the quality of our skincare and wellness products. Due to the nature of personal care items, we have the following policy in place to protect both our customers and the integrity of our products.
Returns We accept returns within 14 days of delivery for items that are unused, unopened, and in their original packaging. Due to hygiene and safety reasons, we cannot accept returns on opened or used skincare products.
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.
Damaged or Defective Items If you received a damaged or defective item, please contact us within 48 hours of delivery at sheefahprestige@gmail.com with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Non-Returnable Items
- Opened or used skincare and beauty products
- Wellness supplements (once opened)
- Sale or clearance items
- Gift cards
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at sheefahprestige@gmail.com
Contact Us For any questions about your return, email us at sheefahprestige@gmail.com or visit sheefahskin.store.